Privacy Policy

Last updated: March 13, 2026

Ember Labs LLC (“Ember Labs,” “we,” “us,” or “our”) operates the website emberlabs.ai and provides AI integration consulting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

Information you provide directly:

• Name, company name, and message content if submitted through any contact channel we operate
• Billing information when you purchase services (processed by our third-party payment processor)

Information collected automatically:

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

• To respond to your inquiries and provide requested services
• To send project updates, invoices, and service-related communications
• To send marketing communications (only with your consent; you can opt out anytime)
• To analyze website usage and improve our services
• To comply with legal obligations

3. Third-Party Services

We may share your information with the following categories of third parties:

• Analytics providers (e.g., Google Analytics) — to understand how visitors use our site
• Payment processors — to process payments securely (we do not store your payment card details)
• Email service providers — to send communications you’ve opted into
• CRM platforms — to manage client relationships

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inbound message records are retained for up to 24 months. Client project data is retained for the duration of our engagement plus 12 months.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, contact us through the channel listed in your active service agreement.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

9. Contact

Ember Labs LLC · Western Pennsylvania. Contact details are provided directly during active engagements; this interim landing page does not host public contact endpoints.